Shipping Policy

1. General

All orders are subject to stock availability. We strive to maintain accurate stock levels on our website, but from time to time discrepancies may occur. If an item you ordered is out of stock, we will fulfil the available items and contact you to ask whether you would prefer to wait for the restocking of the backordered item or receive a refund for the unavailable product.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. Shipping fees are collected along with the purchase.

The amount shown at checkout will be the final shipping cost charged to you.

3. Delivery Terms

3.1 Transit Time (Domestic)

Domestic shipments are typically in transit for 1–3 business days via Royal Mail. This applies only once your items have been personalised. If personalisation is not completed, your delivery date will be adjusted to the next working day following the completion of personalisation.

3.2 Dispatch Time

Orders are usually dispatched within 1 business day after payment is received and your item(s) have been personalised and confirmed.

We operate Monday to Friday, 9:00 AM – 5:00 PM (excluding bank holidays). We aim to minimise any delays due to holiday closures.

3.3 Change of Delivery Address

You may request a change to the delivery address at any time before the order has been dispatched. Once dispatched, we are unable to amend the delivery address.

3.4 P.O. Box Shipping

We can deliver to P.O. box addresses using standard postal services only. Courier services are not available for P.O. box destinations.

3.5 Delivery Delays

If your delivery exceeds the expected timeframe, please contact us so we can investigate the issue promptly.

4. Parcels Damaged in Transit

If your parcel arrives damaged, please notify us within 48 hours of receipt. If possible, include photographs of the damage to assist with our investigation.

5. Duties & Taxes

5.1 Sales Tax

Sales tax is already included in the product prices displayed on our website.